CUSTOMER CARE - Eur Electronics

We’ll be pleased to help you in the choosing a product, our technical office is at your disposal to find the product correct for your needs and to help you after you have made a purchase.

We’ll always be at your disposal for any technical problems

Our offices are open from Monday to Friday from the hours 8:00 at 12:00 and from13:30 at 17:30

You can contact us by phone, by e-mail or via livechat (bottom right) allowing you to have live support.

Purchase procedure

Once you have chosen the product click on the "add to cart", the system will ask you if you want to continue shopping or proceed to checkout. If you need to add more products click on "Continual" otherwise click "proceed to checkout", from there it will be very simple to proceed with the purchase.

By clicking "proceed to checkout" you'll end up in a summary page of your order. If you are registered enter your e-mail and your password otherwise please click "register" and follow the wizard.

The wizard will ask you to confirm in any case of your shipping and billing information, you must accept the terms of use before you can proceed with the purchase (http://www.eurelectronics.it/en/content/3-sale-conditions), now select your preferred payment method, make the payment and your order will be processed successfully.

If you want to pay cash on delivery please send us an e-mail to commerciale@eurelectronics.it with the products of your interest and you will be made a quotation with including signage. The listing is not binding, the acceptance of the offer must be explicit.

Shipping times are visualizzatili within each product page, when placing an order with immediate availability and products available in more working days for the delivery of all products will be unitary.

If you require urgent delivery material and other material not available immediately as urgent please make two distinct orders with two separate shipments.

Tracking orders

È possibile visualizzare lo stato del tuo ordine inserendo nella vostra zona membri, clicca su "login" (in alto a destra), quindi immettere "Cronologia ordini" e verrà visualizzato lo stato del tuo ordine. Cerchiamo di essere sempre il più veloce e tempestivo possibile, tenere a mente (fascio dove è espressamente specificato) dei tempi di spedizione mostrati nella pagina di ciascun prodotto.

Quotations

To receive a quote for a custom control panel click "request info about this product" in product file (eg get into control panel for industrial automation, enter product datasheet, click "request info about this product", fill in the fields and send) or send us an email with your requests.

Returning product

The following is the entirety of the art. 13 of the terms of use:

Art. 13 Right of withdrawal of consumer within the meaning of Dlgs 206/205

The consumer has the power to exercise the right of withdrawal, in accordance with the article 54 D. Lgs. 06.09.2005 n. 206, as amended by article 1 and 2 D.Lgs. 21.02.2014 n. 21, within the time limit of 14 days from the receipt of the goods by the costumer. taken as proof, in this case the date written on the receipt or on delivery note signed by recipient and courier. within the meaning of article 59, subparagraph 1, letter C) D.Lgs. 206/2005 and subsequent changes, this right will not be exercised in the case of the supply of goods tailor-made in accordance with the specific indications of client or clearly personalized.

Frequently asked questions (FAQ):

Purchasing assistance

We’ll be pleased to help you in the choosing a product, our technical office is at your disposal to find the product correct for your needs and to help you after you have made a purchase. We’ll always be at your disposal for any technical problems… And all this in maximum comfort, you can see the availability of all products, you can see the delivery times, thanks to a tracking code and we guarantee you secure payments, thanks to the SIA’s platform.For any problem write to commerciale@eurelectronics.it

Safe payments

The web site www.eurelectronics.it use a system of secure payment, that we use @pos, given to us by SIA.SIA is a European leader in projects, creating and managing the areas of payment, monetics, service networks and capital markets.The relative payment data is transmitted through a secure encrypted connection whit Secure Socket Layer protocol (SSL), directly from the payment platform.You can choose to pay by credit card (Visa and MasterCard) and with prepaid cards, also debit card and commercial.In addition you can pay with PayPal, it is a propriety of eBay which enables anyone with an e-mail address to send or receive payments. PayPal is fast and secure method of payment.

Shipping options and costs

Shipping costs vary of the weight and size of the package, the cost will be calculated automatically as you add products to your shopping cart.For shipments we rely on fast and reliable couriers, with short delivery times throughout Europe.The shipping times may vary according to the item purchased, in each product are marked shipping times for each product. In any case we advise you to contact us by telephone at + 39 0381325725 for urgent orders.

Order processing times

Order processing times vary for each individual product, by warehouse and at availability, we try to be always the fastest possible while maintaining a high quality standard of service. If you require fast processing times contact us to know the actual time.

Guarantee

The guarantee applied to products for sale shall be that provided by law with duration 12 months for companies with VAT Number and 24 months for home users, unless special cases and/or special promotions where the minimum guarantee period will be reported.

Our newsletter has a maximum of 1 e-mail per month. You can register to the newsletter when you created your account, subsequently you can turn it on written request.

Forgotten password

Forgot your password? Don't worry, click on "login", "forgot password" and our Wizard will take you up to sending a new password to access your private area. We cannot view your password, you must therefore necessarily perform the reset procedure.